Frequently asked questions
What is one touch switch?
One Touch Switch (OTS) is a different way to switch providers. To switch, just contact your new broadband provider – they’ll take care of moving your broadband over. And you don’t need to cancel with your old provider first.
Can I still switch providers without using one touch switch?
Yes, you can choose to switch providers using the traditional method and contact your current provider to close the account yourself.
What information do I need to provide the switch?
Only the account owner can switch between providers. To switch to Stride, we’ll need the following information:
- The full address where your service is installed
- Your full name
- The name of your existing provider
We’d also recommend having the account number for your current broadband service to hand when you get in touch.
Can I choose my switch date?
Yes, you can pick a preferred date for the switch during the set-up process, and we’ll do our best to accommodate it for you.
Is OTS free?
There’s no charge for using the OTS process. But if you cancel before the end of your current contract term, there may be an early termination fee to pay. And you may have a final bill to pay, too. You can check this with your current provider.
Will my broadbasnd costs change?
Before switching, check the plan and costs with your new provider to find out if there will be any changes.
Do I need to contact my current provider to cancel my service?
No, your new provider will handle all the switching activities, including notifying your current provider and asking them to cancel the service.
What will happen to my current service during the switch?
Your current service should remain active until the switch is completed. On your activation date, you may experience some service disruption, but it’s usually seamless.
Who should I contact if I have questions about the switch?
Your new provider will be managing the switch, so you should contact them with any questions. And for anything you’d like to know about your existing account, please contact your current provider.